# Loyalty – Cevoid

> Build rewards programs with points, tiers, activities, purchase incentives, and competitions. Engage customers between purchases and turn transactions into lasting relationships.

Loyalty is a core module in [Cevoid](https://cevoid.com), a brand engagement platform for ecommerce. It provides a full rewards program engine with purchase incentives, engagement activities, points and tier systems, redeemable rewards, and on-site program widgets.

## Purchase incentives

Reward customers with points when they make purchases. Cevoid handles currency conversion and calculation automatically across all connected markets.

### Reward spend

Define your own rules for how orders convert to points. Configure earn rates per currency, per market, or globally.

### Tier multipliers

Higher-tier members earn more points on every order. Multipliers are applied automatically based on the member's current tier.

### Campaign boosters

Run time-limited or product-specific point multipliers. Double points on a product, a collection, a weekend, or any custom criteria.

## Activities

Activities keep customers engaged between purchases. Members complete tasks and earn points or rewards.

### Single-task activities

Create activities where members complete a single action (e.g., follow on Instagram, answer a question, submit a photo) and earn a reward.

### Challenges

Create multi-task activities with multiple requirements. Members must complete all tasks to earn the reward. Use challenges to collect data, generate content, and build engagement.

### Competitions

Run competitions with defined requirements, rewards, and time limits. Use the content and data generated by participants.

### Available tasks

50+ task types including: post on Instagram, answer a question, submit a photo/video, visit a page, enter a preference, refer a friend, subscribe to email, complete a survey, and more.

### Profile properties collection

Use activities to collect zero-party data from members. Ask about preferences, sizes, interests, and other properties. All collected data syncs to profiles and your CRM.

## Points & Tiers

### Points branding

Customize your points with a custom name and icon to match your brand identity.

### Points expiration

Configure when and how points expire. Set expiration periods and rules for point lifecycle management.

### Tier system

Create tier levels that members progress through. Configure tier milestones based on points earned, total spend, number of orders, or a combination.

### Tier evaluation

Define when and how often members need to re-qualify for their tier status. Configure evaluation periods, grace periods, and downgrade rules.

### Invite-only tiers

Create exclusive tiers that members can only access by invitation. Use for VIP programs and ambassador tiers.

### Tier rewards and perks

Automatically deliver rewards and unlock perks when members reach a new tier.

## Rewards

### Discount codes

Members redeem points for discount codes. Cevoid automatically creates the discount code in your connected e-commerce platform (Shopify, WooCommerce) with the correct currency for each market.

### Free shipping

Offer free shipping as a redeemable reward.

### Free products

Let members redeem points for free products from your catalog.

### Badges

Award digital badges that members can display on their profile and alongside their UGC posts.

### Custom rewards

Offer non-standard rewards like event invitations, donations, experiences, or exclusive access.

## On-site widgets

Display your rewards program on your website with customizable widget sections. Widgets include loyalty panels, points displays, tier progress, activity listings, and reward catalogs.

### Theme customization

All program widgets inherit your site's design automatically. Full control to fine-tune colors, fonts, spacing, and layout.

### Custom fonts

Use Google Fonts or upload your own fonts for widget typography.

### Authentication

Connect your site's existing login system to the program. Members sign in once and they're in. Cevoid also provides a passwordless login option if you don't have your own authentication.

### Localization

Every program widget is automatically localized — right language, right currency, for every market.

## Data & integrations

### CRM sync

Member data, properties, points balance, tier status, and program activity sync automatically to your CRM (Klaviyo, Voyado).

### CRM email triggers

Events for every program action (join, complete activity, earn tier, redeem reward) are sent to your CRM for triggering email flows and automations.

### Segmentation

Group members into segments based on filter criteria. Use segments to target specific groups with exclusive activities and rewards.

### Fraud prevention

Built-in guardrails detect and prevent fraudulent behavior including suspicious point accumulation and reward abuse.

### Opt-in & legal

Configure how customers join your program. Legal copy and opt-in requirements can be set globally or tailored per jurisdiction (GDPR, CCPA, etc.).

## Supported e-commerce platforms

- Shopify (dedicated app with theme sections for program widgets)
- WooCommerce (dedicated integration for purchase tracking and discount codes)
- Custom platforms via API

## Pricing

Loyalty is available as a standalone module. Pricing is based on the number of program members, starting at $299/month for up to 25,000 members. See [Pricing](https://cevoid.com/pricing) for current tiers.

## Related documentation

- [Rewards program introduction](https://docs.cevoid.com/program/introduction.md): Build a rewards program with points, tiers, activities, and rewards
- [On-site widgets](https://docs.cevoid.com/program/on-site-widgets.md): Display your program on your website
- [Activities overview](https://docs.cevoid.com/program/activities/overview.md): Activity types and management
- [Single-task activities](https://docs.cevoid.com/program/activities/single-task-activities.md): Single-action activities
- [Challenges](https://docs.cevoid.com/program/activities/challenges.md): Multi-task activities and competitions
- [Available tasks](https://docs.cevoid.com/program/activities/available-tasks.md): All available task types
- [Purchase incentives](https://docs.cevoid.com/program/purchase-incentives.md): Reward purchases with points
- [Redeemable rewards](https://docs.cevoid.com/program/redeemable-rewards.md): Let members redeem points
- [Available rewards](https://docs.cevoid.com/program/available-rewards.md): Available reward types
- [Tiers](https://docs.cevoid.com/program/tiers.md): Tier levels and progression
- [Design theme](https://docs.cevoid.com/program/program-setup/design-theme.md): Control widget appearance
- [Member access and login](https://docs.cevoid.com/program/program-setup/member-access-login.md): Authentication configuration
- [Member opt-in and enrollment](https://docs.cevoid.com/program/program-setup/member-opt-in-enrollment.md): Program enrollment settings
- [Points branding](https://docs.cevoid.com/program/program-setup/points-branding.md): Customize points name and icon
- [Points expiration](https://docs.cevoid.com/program/program-setup/points-expiration.md): Points lifecycle rules
- [Program emails and triggers](https://docs.cevoid.com/program/program-setup/program-emails-and-triggers.md): CRM communication setup
- [Purchases](https://docs.cevoid.com/program/program-setup/purchases.md): Order tracking configuration
- [Tier evaluation](https://docs.cevoid.com/program/program-setup/tier-evaluation.md): Tier re-qualification rules
- [Profiles](https://docs.cevoid.com/general/profiles/profiles.md): View and manage program members
- [Profile properties](https://docs.cevoid.com/general/profiles/profile-properties.md): Collect member data through your program
- [Segments](https://docs.cevoid.com/general/profiles/segments.md): Group profiles by filter criteria
- [Legal policies](https://docs.cevoid.com/general/legal.md): Configure consent policies

## Related API endpoints

- [Get members](https://docs.cevoid.com/api-reference/members/get-members.md): Retrieve all members with optional pagination

## See also

- [Loyalty page](https://cevoid.com/loyalty): Visual overview of loyalty features
- [Cevoid product overview](https://cevoid.com/llms.txt): Full product, documentation, and API index for AI consumption
